Highland Oak Silver 4V WP

Wood Flooring Delivery

We deliver our flooring all over Ireland & Northern Ireland using our own vans or reliable local couriers or national logistic specialists.

Small orders of 1 to 3 packs must be collected this can be arranged from Louth, Meath or Dublin – Contact info@myfloors.ie or 0862332781.

Local orders over 3 packs will be delivered either using our own transport or via a courier – a delivery date and time will be sent with your order. If this date time does not suit your must advise us within 24hours, so a new date and time can be arranged. For larger orders we use specialist hauliers who will deliver your floor on a pallet by kerbside delivery. Your order will be brought as close as possible to your entrance. Unfortunately, couriers/hauliers are not allowed to unpack your order and bring it inside for you, so please ensure that you are available to receive your delivery and bring it inside. Disposal of all waste packaging is the customer's responsibility. If possible it is recommended to recycle cardboard and wood waste. Please ensure you are available for your delivery on the arranged day. Failure to accept the goods can result in extra charges.

Access for Deliveries

Please ensure that your address has clear access for delivery vehicles before ordering. Narrow lanes and low bridges can cause problems for bulky goods delivery vehicles. If you are not sure please contact us and we can advise you.

When we deliver using our own drivers we may be able to offer a doorstep service where we will bring the floor to your front door and when possible inside your home. Please note we will only bring the floor to a downstairs room/area.

Accepting/Checking Your Order

It is very important to check your order is complete, correct and also look for any signs of damage before accepting your delivery. If you spot any damage or missing/incorrect items, please accept the delivery and mark this on the delivery docket detailing what is damaged or incorrect, take photographs where possible. We can then rectify the problem quickly. Regrettably, we are only able to replace any damaged items that have been signed for as damaged.

Once you have signed for a delivery, it then becomes your property.  We can accept no further responsibility for items once they have been delivered to the customer's address and signed for. For this reason, you must be available to receive and check your delivery and then store it safely upon receipt.

Late Deliveries

While we do make every effort to ensure our deliveries arrive on their estimated date, due to circumstances that can be beyond our control, we cannot always guarantee that your order will arrive on the arranged day. We recommend that you do not arrange fitters until your goods have been delivered and checked. In the rare event that a delivery does not arrive on the arranged day, we will arrange a suitable alternative day for you.

Returns For Online Purchases

We are sure that you will be very happy with your floor, but if for any reason the floor does not meet your expectations we can, of course, accept returns on orders excluding Bespoke Flooring or Discounted Flooring. Please note on certain floors a restocking fee may be applicable, for more information contact info@myfloors.ie prior to purchasing.

To be eligible to return a floor, you must notify us by email within 7 days of receiving the floor that you would like to return it. The delivery must arrive with us no later than 30 days after it was delivered to you. We will not be liable for the cost of carriage for the return of the goods by you. All goods must be returned in their original packaging, unopened in a perfect resaleable condition.

Returns can be made by appointment to the following address; MyFloors, Beauparc House, Mountain Park, Carlingford, Co. Louth A91 Y090

 To maximize the life of your floor it is key that the floor is maintained & cleaned properly, using approved cleaning products only.

Laminate Flooring

A laminate floor has an upper protective plastic coating which means that it is difficult to scratch or chip, however a sharp edge, metal castor, or dragging of a heavy object could mark the surface. To minimize the risk of damage use flooring felt pads. Heavy furniture should not be dragged across the flooring without protection underneath. Care should be taken with shoes to not have exposed metal (in particular with high heels) Also care should be taken that you do not take debris such as stone chippings under foot, this can be minimised by using mats at entrance doors.

It is critical that your laminate floor is cleaned correctly. You must never clean a laminate floor with a wet mop as it will cause the floor to expand and cause irreversible damage. Any spillages should be cleared immediately with absorbent cloth. The floor should be regularly swept or hovered to remove dust and debris. You should hoover following the grain of the floor. When cleaning you should use approved floor cleaning products and ensure that the excess liquid is removed from the flat bottomed mop before cleaning the floor, i.e a damp mop. After cleaning the floor should dry within 30seconds.

Floor steamers are not really recommended for use on a laminate floor as if left steaming in the one spot it can very quickly cause irreversible moisture damage to the spot.

Engineered & Solid Wood Flooring

If possible, sweep or vacuum your engineered flooring daily. Use either a vacuum cleaner with a soft flooring attachment, or sweep. Always vacuum or sweep an engineered wood floor before washing - this removes most of the dust and grit so helps scratch avoidance. It’s important to take care of your engineered wood flooring, depending on the finish of your floor (oiled, lacquered etc) the cleaning method can vary please contact us to discuss further.

Regular cleaning will keep your floor looking well, however there are some chemicals and materials to avoid. Never use wax-based cleaners or harsh detergents on your engineered timber. Always check the label of any products you purchase to make sure they are compatible with engineered wood flooring.

Abrasive materials, such as steel wool, scouring pads, should not be used to clean engineered hardwood flooring as they will scratch the surface.

While it is safe to mop engineered wood flooring, always use a flat bottomed mop, always ensure that the excess liquid is removed from the mop before cleaning the floor, i.e a damp mop. After cleaning the floor should dry within 30seconds.

Engineered & Solid Flooring both have the same look when finished, however engineered floors have a greater structural stability which is why they are suitable for underfloor heating. Engineered floors deal better with changes in temperature and minor changes in moisture levels, but you should always protect your any wood flooring from moisture. Liquid spills should not be left sitting on the floor they must be cleaned up immediately using an absorbent cloth or the floor could absorb them especially along the joints.

Engineered & Solid Wood flooring can dent or scratch, this can vary depending on the species, finish and manufacturing process. To minimize this risk; use furniture pads on all contact patches with floor (eg castors, table legs etc), keep the floor free from dust and grit by regularly sweeping and vacuuming, place mats at external entrances to limit the dirt being brought in from outside, minimize the wearing of sharp stilettos/high heels.

For Engineered & Solid Wood Flooring you can sand, stain and varnish your floor to rejuvenate, repair or even for certain species change the colour. For Engineered & Solid floors the number of sandings the floor can take over it’s lifetime is dependent on the wear layer available. Prior to sanding you need to know has the floor been sanded previously, how many times has it been sanded, what was the original wear layer on the product (mm of solid top layer on an engineered product, or mm above groove on a solid product whilst still keeping the structure intact).